Returns

At Pool Cue Craze, we want you to love what you ordered. If something isn't right, we're happy to help with a return.

What Can Be Returned

We accept returns on any item that can go back on the shelf and be sold as brand new. To qualify, your item must be:

• Unused, in the same condition you received it
• Unchalked. Cues, tips, or accessories that have been chalked can't be returned.
• In its original packaging, with all tags, sleeves, and accessories included

Items that have been used, chalked, or damaged after delivery can't be accepted for return.

How to Start a Return

1. Contact us first. Before you ship anything back, email us at [email address] or call us at [phone number]. Please have your order number handy.

2. Get your RA number. We'll give you a Return Authorization (RA) number. This lets us match your return to your original order.

3. Label the box. Write your RA number clearly on the outside of the shipping box.

Returns sent without an RA number on the box may be delayed or can't be processed.

Shipping Times

Orders placed before 2:00 PM MST ship the same business day.

Estimated delivery times:

• UPS / FedEx: about 3 business days
• USPS: about 1 week or more

Questions?

We're here to help. Reach us at [email address] or [phone number], and we'll get you sorted out.